neo96 believes that gaming should be an entertaining experience — never a source of financial stress or personal harm. This page outlines our responsible gaming commitments, the tools available to all members, and guidance for anyone who may need support.
At neo96, responsible gaming is built into the fabric of everything we do. From the moment you register an Account, you have access to a suite of player-protection tools designed to help you maintain control over your activity, your spending, and your time on the Platform.
We understand that for the vast majority of our members — whether they enjoy sports betting on BRI Liga 1, live dealer tables, togel (Indonesia's traditional numbers lottery), or slot gacor titles — gambling is a recreational pursuit. We want to keep it that way. For the small number of users who may develop problematic gambling habits, neo96 is committed to providing clear pathways to help, including immediate self-exclusion options and referral to professional support services.
All members must be 21 years of age or older to register and play on the neo96 Platform. This policy is enforced strictly through our KYC identity verification process. Accounts found to belong to individuals under the age of 21 will be closed immediately and all associated funds will be handled in accordance with our Terms & Conditions.
neo96 provides a comprehensive set of player-protection tools that you can activate at any time through your Account settings or by contacting support.
Set a daily, weekly, or monthly deposit cap in Indonesian Rupiah (IDR). Once your limit is reached, further deposits are blocked until the period resets. Reductions take effect immediately; increases take 72 hours to allow for reflection.
Define the maximum amount you are willing to lose over a set period. When your loss limit is reached, you will be prevented from placing further wagers until the limit period expires, giving you time to reconsider your activity.
Set a maximum session duration. When your time is up, neo96 will display a clear notification and, if you choose, automatically log you out. You can also enable session reminders that appear at regular intervals.
Take a short break from the Platform for a defined period — 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, your Account remains accessible for withdrawal purposes, but you cannot deposit or place bets.
Request permanent or long-term self-exclusion from the neo96 Platform. This closes your Account to all gaming and deposit activity. Self-exclusion requests are processed within 24 hours and cannot be reversed during the selected period.
Access a full, transparent record of your betting history, deposit totals, withdrawal totals, and net profit/loss figures at any time. Informed players make better decisions — your data is always available in your Account dashboard.
Problem gambling can develop gradually and is often difficult to recognize from the inside. The following warning signs are widely recognized indicators that gambling may be moving from entertainment to harmful behavior. If several of these apply to you — or to someone you know — we strongly encourage you to reach out for support.
Answering honestly takes courage. If you find yourself saying "yes" to several of these, it may be time to use one of neo96's player-protection tools or speak with a support professional.
Have you ever gambled with money that was set aside for essential expenses like rent, bills, or food?
Do you find it difficult to walk away after a loss, often telling yourself "just one more bet"?
Has gambling caused arguments or tension with people you care about?
Do you spend more time thinking about gambling than you do about other activities you enjoy?
Have you tried to hide your gambling activity or its financial impact from others?
Have you ever felt depressed, ashamed, or hopeless after a gambling session?
Do you feel that you need to gamble with larger and larger amounts to get the same level of excitement?
Reaching out is the most important step. neo96's support team handles all responsible gaming requests with full confidentiality and without judgment. Here is exactly how to proceed.
Send an email to [email protected] with the subject line "Self-Exclusion Request" or open a live chat session on the Platform. Our team is available 24/7, including Indonesian-speaking agents.
Let us know whether you would like a temporary cooling-off period (24 hours to 90 days) or a longer-term or permanent self-exclusion. All options are available and will be processed without delay.
For security purposes, we will verify your identity before applying any account restriction. This is a quick process and protects your account from unauthorized changes.
Your self-exclusion or cooling-off period will be activated within 24 hours of your confirmed request. You will receive an email confirmation once the restriction is in place.
During a self-exclusion period, you may still contact support to request a withdrawal of any remaining balance. Deposits and betting will be blocked, but your funds remain accessible.
Our dedicated responsible gaming team is separate from general customer support and operates with full discretion. All conversations are treated as strictly confidential.
If you feel you need to speak with an independent professional counselor or support organization, we encourage you to seek help beyond our platform. Professional support is available and effective.
Remember: seeking help is a sign of strength, not weakness. neo96 will fully support your decision to take a break or stop playing entirely.
These are the foundational principles that guide every responsible gaming decision we make at neo96.
Every new member must complete KYC identity verification before making a first withdrawal. Proof of age is mandatory — anyone found to be under 21 years old will have their Account closed immediately and all funds returned or handled per our Terms.
Deposit, loss, and session time limits are set by you — not imposed on you. We give every member full autonomy to define the boundaries of their gaming activity, with instant application for restrictive changes and a 72-hour cooling period for limit increases.
Your full gaming history — every bet placed, every deposit made, and every withdrawal processed — is available to you at all times in your Account dashboard. Transparency is the foundation of informed, responsible play.
neo96 does not send promotional offers to members who have activated deposit limits, cooling-off periods, or self-exclusion. We never use manipulative tactics to encourage players to increase their spending or reverse a protective decision.
A self-exclusion request is one of the fastest actions our support team can execute. Once confirmed, your Account is locked to all betting and deposit activity within 24 hours. No barriers, no delays, no persuasion attempts — your decision is final and respected.
Our support team is trained to recognize signs of distress in player communications. If an agent identifies a member who may be at risk, they are empowered to proactively offer responsible gaming resources — prioritizing your wellbeing above all else.
Protecting young people from exposure to gambling is a shared responsibility. neo96 takes every reasonable step to prevent underage access and encourages parents and guardians to do the same.
If you share a device with anyone under the age of 21, we strongly recommend installing parental control software to prevent access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in iOS/Android screen-time controls can block gambling content effectively.
Never share your neo96 username, password, or one-time verification codes with anyone — including family members. Keep your Account credentials private to prevent unauthorized access. Enable two-factor authentication (2FA) in your Account security settings for an extra layer of protection.
All members must complete KYC verification — submitting a valid Indonesian identity document (KTP) — before withdrawals are permitted. This process confirms both identity and age. Any Account where age verification cannot be completed will be suspended pending review.
If you suspect that a minor has registered or is accessing a neo96 Account, please report it immediately by emailing [email protected]. We investigate all such reports promptly and take immediate action to protect the individual involved.
Whether you want to set a deposit limit, take a short break, or request full self-exclusion, neo96's team is here to help — 24 hours a day, 7 days a week, including Indonesian-speaking agents available across WIB, WITA, and WIT time zones.
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